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Term and conditions

The purchase of travel and/or other products on this Web site constitutes an agreement between you and Wisefares TMC Nigeria., doing business as ‘Wisefares’. Wisefares is powered by InterGuide Air Limited. The following terms and conditions form part of such agreement.

Please make sure you have read and understood these general terms and conditions.

1. Responsibility of Wisefares

Wisefares makes every effort to ensure the accuracy of information provided on this Web site.

Wisefares sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.

2. User’s Responsibility

You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travellers is true and accurate.

Travel Documents

It is your responsibility to enquire on, and obtain, all required travel documents. Wisefares is not liable for any and all consequences of inappropriate or missing travel documents.

A valid Nigeria passport is mandatory for all travel outside Nigeria. Some countries require that your passport be valid for six months beyond the date of your return to Nigeria. Nigeria citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Nigeria citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, you may wish to visit https://portal.immigration.gov.ng/. If you have questions regarding required travel documents, please contact your Wisefares.

3. Confidentiality and Privacy

Respect of our customers’ privacy is of utmost concern to Wisefares. Wisefares never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Wisefares (whether by e-mail, facsimile, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Wisefares, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Wisefares makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Wisefares may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.

4. Prices and Payment Methods

Prices

All prices, unless specified otherwise, are in Naira Nigeria. Prices may be increased at any time and for any reason.

Payment Methods

Users pay on-line or by Transfer using Visa, or MasterCard credit cards. Some agencies might not accept all the credit cards mentioned before.
The travel products and services you reserve must be fully paid at the time of booking. Your credit card account will be debited and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and St. Wisefares.

Cancellations & Modifications

Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Wisefares charge a reasonable fee for any booking cancellation or modification.

5. Delivery of Documents

After you have reserved your trip on the Web site, WIsefares will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact WIsefares immediately upon receipt of your invoice if you note any discrepancies, failing which Wisefares shall not be liable for any errors and/or omissions related to your booking.


6. Travel Insurance

Wisefares strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. Wisefares offers Travel Insurance for purchase by residents of Nigeria.

You will receive your confirmation of insurance policy purchase via e-mail within 24 to 48 hours. Please read your insurance policy carefully before you depart.

7. Liability for Products & Services and Customer Advisory

You acknowledge that Wisefares acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, Wisefares cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third party providers. Wisefares shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.

Outside of Nigeria, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Nigeria.

8. Images

Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.

9. Applicable Laws

This agreement is governed by the laws of the Federal Republic of Nigeria and you hereby submit and attorn to the jurisdiction of the courts in the City of Lagos, Nigeria.

10. Contact Information

If you have any questions regarding your on-line booking, please contact your nearest Wisefares.

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